Refund & Returns Policy
Policies last updated August 24, 2026.
Final sale items
For hygiene and safety reasons, all fragrances, fragrance oils, sprays, lotions, body washes and other personal-care items are final sale. They cannot be returned or exchanged once the order has been placed, whether or not the item has been opened.
Gift cards and items marked as final sale or clearance are also non-returnable and non-refundable.
Damaged, defective or incorrect items
If your order arrives damaged or defective, or you received the wrong item, contact us promptly — ideally within 7 days of delivery — with:
- your order number,
- clear photographs of the item and its packaging, and
- a short description of the problem.
We will review the details and arrange a replacement, store credit or refund where appropriate. Please keep the item and packaging until your case is resolved.
How approved refunds are issued
Approved refunds are returned to the original payment method used at checkout. Once we issue the refund, your bank or card provider controls how quickly it appears on your statement, and that can take several business days.
Cancellations
If you need to change or cancel an order, contact us as soon as possible. We can only make changes before the order has been packed and handed to the carrier.
Contact us
Email info@ha-fragrances.com or call (313) 805-2120. You can also use our contact form.